Privacy Policy
Overview
Your privacy is important to Power Packs 2 Go LLC. The company maintains a policy of respecting your privacy and complying with applicable laws regarding personal information collected through the Power Packs 2 Go app and associated services.
Personal information encompasses any data that can identify you, including your name, address, date of birth, device details, payment information, and app usage patterns.
Third-Party Links: The app may contain links to external sites and services with their own privacy policies. This policy does not apply to activities on third-party platforms.
Information We Collect
Categories of Information
Voluntarily Provided: Information you knowingly provide when using the app and services.
Automatically Collected: Information your device automatically transmits when accessing the app.
Log Data
The company automatically logs standard device data, including IP address, device type and version, activity within the app, timestamps, and usage details. Error-related technical information is also collected automatically.
Note: While log data may not be personally identifying alone, it can be combined with other data to identify individuals.
Device Data
The app may access device tools with your permission, including:
- Your identity
- Location data
- Camera
- Phone/SMS
- Notifications
- Background data refresh
- Mobile data
- Device/app history
- Flashlight
The specific data collected depends on your device settings and permissions granted during installation.
Personal Information
The company may request personal information including:
- Name
- Phone/mobile number
- Home/mailing address
Legitimate Reasons for Processing
Personal information is collected only when there is a legitimate reason, and only to the extent reasonably necessary to provide services.
Collection and Use of Information
When Information Is Collected
The company collects personal information when you:
- Register for an account
- Sign up for email or social media updates
- Access content via mobile device or web browser
- Contact the company via email, social media, or similar technologies
- Mention the company on social media
Purposes for Collection and Use
Personal information is collected and used for:
- Providing core app and platform features and services
- Enabling customization and personalization of your experience
- Delivering products and/or services
- Analytics, market research, and business development
- Advertising and marketing, including promotional information
- Enabling access to associated platforms and social media channels
- Internal record keeping and administrative purposes
- Complying with legal obligations and resolving disputes
- Security and fraud prevention
- Technical assessment and app improvement
The company may combine voluntarily provided and automatically collected information with data from trusted sources, such as social media profiles (with your consent), to enhance your app experience.
Security of Personal Information
The company protects personal information using commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.
Important Notice: No method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for maintaining the security of your passwords and account information.
Data Retention
Personal information is retained only as long as necessary for its intended purpose. For account holders, information is retained for the duration the account exists. When no longer needed, information is deleted or anonymized.
The company may retain personal information for legal, accounting, reporting, or archiving purposes as required by law.
Children's Privacy
The company does not target products or services to children under 13 and does not knowingly collect their personal information.
Disclosure of Personal Information to Third Parties
The company may disclose personal information to:
- Parent, subsidiary, or affiliate companies
- Third-party service providers (IT, data storage, hosting, ad networks, analytics, payment systems, marketing providers, professional advisors)
- Company employees, contractors, and related entities
- Existing or potential agents or business partners
- Credit reporting agencies, courts, and regulatory authorities (for non-payment)
- Courts, regulatory authorities, and law enforcement (as required by law)
- Third parties assisting with information, products, services, or marketing
- Third parties for data collection and processing
- Entities acquiring the company or substantially all its assets
Current Third-Party Partners
- Google Analytics
- MailChimp
- Google Adsense
- PayPal
- Stripe
- Google Payments
- Apple Pay
- Venmo
- ATH Movil
- Braintree
International Transfers of Personal Information
Personal information is stored and/or processed in the United States or where partners, affiliates, and third-party providers maintain facilities. Countries where information is transferred may not have equivalent data protection laws.
The company transfers information in accordance with applicable law and protects transferred data according to this privacy policy.
Your Rights and Controlling Your Personal Information
Your Choices
By providing personal information, you consent to collection, use, and disclosure as described in this policy. Providing information is optional, but may affect app usage or service access.
Marketing Permission
You may change your marketing preferences at any time by contacting the company.
Access
You may request details of personal information the company holds about you.
Correction
You may request correction of inaccurate, outdated, incomplete, irrelevant, or misleading information. The company will take reasonable steps to correct errors.
Non-Discrimination
The company will not discriminate against you for exercising privacy rights. You will not be denied goods or services, charged different prices, or receive different treatment based on exercising these rights—unless information is required to provide a specific service.
Data Breach Notification
The company will comply with applicable laws regarding data breach notification.
Complaints
If you believe the company has violated data protection laws, you may contact the company with full details. The company will investigate and respond in writing with findings and remedial steps. You also have the right to contact a regulatory data protection authority.
Unsubscribe
To unsubscribe from emails or opt out of communications, contact the company using provided details or use opt-out facilities in communications. The company may request information to confirm your identity.
Business Transfers
In the event of acquisition, business closure, or bankruptcy, personal information would be transferred as part of company assets. Acquiring parties may continue using your information according to this policy, which they assume as the basis for ownership rights.
Limits of Our Policy
The app may link to external sites not operated by the company. The company has no control over external content or policies and cannot accept responsibility for their privacy practices.
Changes to This Policy
The company may update this privacy policy to reflect business changes, acceptable practices, or legal requirements. Changes will be posted on the website.
For significant changes or as required by law, the company will contact registered users with new details and updated policy links.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Some third parties may not be regulated by Australia's Privacy Act or Australian Privacy Principles. If such parties contravene these principles, they are not accountable under the Privacy Act, and you cannot seek redress through it.
Additional Disclosures for GDPR Compliance (EU)
Data Controller / Data Processor
Power Packs 2 Go LLC, located at the address in the Contact Us section, serves as a Data Controller for personal information you provide.
Legal Bases for Processing
The company collects and uses personal information lawfully, fairly, and transparently only when having a legal right to do so. For users under 16, parental or guardian consent is required.
Processing is conducted on the following grounds:
Consent From You — Where you provide explicit consent for specific purposes. You may withdraw consent at any time using provided facilities. Withdrawal does not affect prior use. For example, you may consent to marketing emails but unsubscribe later. Previously sent emails cannot be recalled.
Performance of a Contract or Transaction — Where you have entered into or are preparing to enter a contract with the company. For example, technical device information is necessary to provide essential app features.
Legitimate Interests — Where the company assesses processing is necessary for legitimate interests, such as providing, operating, and improving services. The company considers legitimate interests to include research and development, audience understanding, marketing, operational efficiency, analysis, and legal protection measures.
Compliance with Law — Where the company has legal obligations to use or retain personal information, such as court orders, criminal investigations, government requests, and regulatory requirements.
International Transfers Outside the EEA
Transfers from the European Economic Area to countries outside it are protected by appropriate safeguards, such as standard data protection clauses approved by the European Commission or binding corporate rules.
Your Rights and Controlling Your Personal Information
Restrict: You may request processing restrictions if you are concerned about accuracy, believe processing is unlawful, need information maintained for legal claims, or object to legitimate interest processing.
Objecting to Processing: You may object to processing based on legitimate or public interests. The company must then provide compelling grounds overriding your interests to continue processing.
Data Portability: You may request a copy of your personal information, preferably in CSV or machine-readable format. You may also request transfer to a third party.
Deletion: You may request deletion of your personal information. The company will take reasonable steps to comply. If applicable, exceptions for legal reasons will be explained. Account deletion results in personal information deletion within 30 days. Note: Search engines and third parties may retain publicly available information even after deletion.
Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, California residents with personal, family, or household relationships may request information about data shared with third parties for marketing purposes.
To request this information, contact the company using provided details with "Request for California privacy information" in the subject line. Requests may be made once per calendar year. The company will email a list of information categories, recipient names, and addresses. Not all shared information is covered by this section.
Do Not Track
The company does not respond to browser "Do Not Track" signals at this time.
Cookies and Pixels
You may decline cookies if your browser permits. Most browsers allow settings to refuse all or some cookies. Cookie limitations depend on browser capabilities.
CCPA-Permitted Financial Incentives
The company may offer financial incentives permitted by the CCPA that result in different prices, rates, or service quality. Any incentive reasonably relates to personal information value and includes clear written terms. Prior opt-in consent is required and may be revoked.
California Notice of Collection
In the past 12 months, the company has collected the following personal information categories:
- Customer records (billing/shipping address, credit/debit card data)
- Commercial information (product/service history and purchases)
- Geolocation data
For collection details and sources, see the "Information We Collect" section. Information is collected for business purposes described in "Collection and Use of Information," including service provision and management.
Right to Know and Delete
California residents may request:
- Categories of personal information collected
- Categories of collection sources
- Categories disclosed or sold for business purposes
- Categories of third parties receiving information
- Business/commercial purposes for collection or sale
- Specific personal information pieces collected
To exercise these rights, contact the company using provided details.
Shine the Light
California residents may request information about how the company shares personal information with third parties and affiliates for direct marketing. Send a request using contact details with "California Privacy Rights Request" as the first line, including your name, street address, city, state, and ZIP code.
Contact Us
For privacy questions or concerns, contact Power Packs 2 Go Customer Service:
Power Packs 2 Go LLC · 1225 Ave Juan Ponce de León, Ste 1203, San Juan, PR 00907
Tel 787-931-7851 · Info@powerpacks2go.com
Contact form